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Shipping & Returns

Jackets

  • You can expect your hand painted jacket within 7-10 days of placing the order. However the delivery is subjected to our current order volume as one artist can execute 1 jacket per day. We also request you to keep in mind that orders may take longer due to COVID-19. We care about the safety of our artists, our clients, as well as our delivery partners.
  • Our official logistics partner is Delhivery. Please refer to their website if you have any unresolved shipping or return query.
  • Once you have placed your Shipping/Return request, a tracking ID for your product will be sent to you.
  • We have a strict NO RETURN POLICY on any custom hand painted jackets as these are curated specifically for you.
  • Custom jackets are completely prepaid. Refunds/exchanges shall not be entertained.
  • Any damaged or defected item/jacket will be exchanged provided the same is communicated to the Valkyre team within 48 hours of receiving the item. The customer is to inform us via our official channels such as Instagram, Email or Whatsapp, along with the image of the place of defect.

 

T Shirts

  • One can expect his/her order within 6-7 days of placing the order.
  • Our official logistics partner is Delhivery. Please refer to their website if you have any unresolved shipping or return query.
  • Once the item is shipped, we shall send across your tracking ID to your mentioned email address.
  • Exchanges are applicable only for defective items. Our team does a quality check on all products/items before dispatching. However human errors are sometimes unavoidable. If you do happen to receive a damaged or defective item, kindly notify our team via our official channels of communication such as email, whatsapp, instagram etc and we shall take the necessary actions at the earliest.
  • It is very hard for us to exchange an item based on size issues unless the t-shirt sizing itsef is faulty. DTG is an expensive method of printing and orders for our t-shirts are processed as per order.
  • Exchanges will be processed within a period of 3 days from the date of receiving the product.
  • The shipping cost for the exchange would be ₹99/- and it has to be borne by the customer.
  • To process your exchange please email us at valkyreclothing@gmail.com

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