Refund & Cancellation
[vc_row][vc_column][vc_column_text]If you believe you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care email us at firstname.lastname@example.org mentioning your Order ID.
We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product packing is intact when you send us the product back.
Once the returned product is received by Pop Art Factory, you’ll be informed when you shall receive an acknowledgement via email regarding details of replacement, duration and shipping information.
Can I get a refund on my returned order?
We truly believe that a Pop Art Factory buyer will never go displeased with our service. Hence, we only provide replacement for validated returned orders. Orders once placed, cannot be refunded.
Can I exchange my returned product for another product of my choice?
If the product ordered by you was returned due to deteriorated condition, you’re entitled to ask for a replacement while you contact us. Please mention the same in your mail or call to us. We will try to provide the same subject to stock availability.[/vc_column_text][/vc_column][/vc_row]